Privacy Policy

Last updated: May 7, 2026

1. Introduction

This Privacy Policy describes how NashaAI ("NashaAI", "we", "us", "our") collects, uses, and protects information when you use our AI-powered chat and image generation platform available at nashaai.com ("Service"). This policy complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).

2. Information We Collect

Account Information: Name or display name you provide when starting a chat session
Chat Messages: Messages you send to our AI assistant, and AI-generated responses
Payment Data: Transaction records for subscription/token purchases. Payment card details are processed securely by our payment gateway partner (Razorpay) and we do not store your full card number, CVV, or banking credentials on our servers
Website Data: Browser type, IP address, device information, pages visited (via Google Analytics), and session data
Usage Data: Chat frequency, session duration, features used, and interaction patterns

3. How We Use Your Information

To provide and improve our AI chat and image generation service
To maintain chat history for context in conversations
To process payments, subscriptions, and maintain transaction records
To analyze usage patterns and improve our service
To send important service updates and notifications
To prevent fraud, abuse, and ensure platform security
To comply with legal obligations under Indian law

4. Payment Data Protection

All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store, collect, or have access to your full credit/debit card details. Razorpay handles all payment processing securely. We only store transaction IDs, amounts, and status for our records. For more details on Razorpay's security practices, visit Razorpay's Privacy Policy.

5. Data Storage and Security

Your data is stored on secure servers located in data centers with industry-standard security measures. We implement reasonable security practices as required under Indian IT rules, including:

Encrypted database connections and data transmission (SSL/TLS)
Access controls and authentication for administrative systems
Regular security reviews and monitoring
Secure password hashing
Firewall and intrusion detection systems

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only in the following cases:

Payment Processors: Transaction data shared with Razorpay for payment processing
Analytics: Anonymized usage data shared with Google Analytics for service improvement
Legal Requirements: When required by law, court order, or government authority under Indian law
Service Providers: With AI model providers for generating responses (no personal data is shared, only chat content)

7. Cookies and Tracking

We use localStorage to save your chat session and preferences. Google Analytics uses cookies for anonymous website analytics. You can disable cookies in your browser settings.

8. Your Rights (DPDPA 2023)

Under the Digital Personal Data Protection Act, 2023, you have the right to:

Access your personal data we hold
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent for data processing
Lodge a complaint with the Data Protection Board of India

To exercise any of these rights, contact us at [email protected].

9. Data Retention

Chat data is retained as long as your session is active or for a period of 90 days from last activity, whichever is later. Payment transaction records are retained for 7 years as required by Indian tax and financial regulations. You may request deletion of your chat data at any time.

10. Children's Privacy

Our service is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have collected data from a minor, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Service constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or concerns:

NashaAI
Email: [email protected]
Website: nashaai.com

13. Grievance Officer

In accordance with Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for the purpose of this policy is:

Name: Pawan
Email: [email protected]
Address: NashaAI, India
Complaints will be acknowledged within 24 hours and resolved within 15 days.