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Refund & Cancellation Policy
Last updated: May 7, 2026
1. Overview
This Refund & Cancellation Policy applies to all purchases made on NashaAI (nashaai.com), operated by NashaAI. We strive to ensure customer satisfaction and this policy outlines the terms for refunds and cancellations in compliance with Indian Consumer Protection Act, 2019.
2. Digital Services
NashaAI provides digital services including AI chat, image generation, and premium subscriptions. As these are digital goods delivered instantly upon purchase, the refund policy is as follows:
3. Refund Eligibility
| Scenario | Refund | Timeline |
|---|
| Payment charged but service not delivered | Full refund | 5-7 business days |
| Duplicate payment charged | Full refund of duplicate | 5-7 business days |
| Technical issue preventing service access | Full refund or service credit | 5-7 business days |
| Subscription cancelled before renewal | No charge for next cycle | Immediate |
| Subscription cancelled after renewal | Pro-rata refund considered | 7-10 business days |
| Used tokens/credits | Not eligible for refund | N/A |
| Change of mind (within 24 hours, unused) | Full refund | 5-7 business days |
4. How to Request a Refund
- Email us at [email protected] with:
- Your name and email
- Transaction ID / Order ID
- Date of purchase
- Reason for refund request
- Refund requests must be submitted within 7 days of the transaction
- We will acknowledge your request within 24 hours
- Refund decision will be communicated within 3 business days
5. Refund Processing
- Approved refunds will be processed to the original payment method
- Refunds via UPI/Net Banking: 3-5 business days
- Refunds via Credit/Debit Card: 5-7 business days
- Refunds via Wallet: 1-3 business days
- Processing time may vary based on your bank
6. Subscription Cancellation
- You can cancel your subscription at any time
- Cancellation takes effect at the end of the current billing period
- You will continue to have access until the end of your paid period
- No partial refunds for the current billing period unless specified in section 3
- To cancel, email us at [email protected]
7. Non-Refundable Items
- Tokens or credits that have been used
- Services that have been fully delivered and consumed
- Purchases where the user violated our Terms & Conditions
8. Disputes
If you are unsatisfied with our refund decision, you may:
- Contact our Grievance Officer at [email protected]
- File a complaint on the National Consumer Helpline (consumerhelpline.gov.in) or call 1800-11-4000
- Approach the appropriate Consumer Disputes Redressal Forum
9. Contact
NashaAI
Email: [email protected]
Website: nashaai.com
Refund requests will be resolved within 5-7 business days.